Privacy Policy

1. Who We Are

Oryn (“we”, “us”, “our”) operates the website at oryn.estate and provides AI-assisted property advisory services for international buyers interested in property in Dubai (UAE), Greece, and Thailand. You can contact us at connect@orynestate.com.

2. Information We Collect

We collect information you provide when using our AI advisor chatbot and contact forms, including:

• Full name
• Email address and WhatsApp / phone number
• Nationality and country of residence
• Property budget and investment goals
• Market of interest (Dubai, Greece, or Thailand)
• Purchase timeline and intended use (residency, investment, or both)
• Conversation content from interactions with our AI chatbot

We may also automatically collect technical data such as your IP address, browser type, device type, and pages visited via cookies and analytics tools. See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

• Qualify and score your buyer profile through our AI system
• Match you to verified specialist brokers in your chosen market
• Route your details to the appropriate broker partner via our lead management system
• Communicate with you about your enquiry and relevant market updates
• Improve and personalise our AI advisor's responses
• Comply with applicable legal obligations

4. How We Share Your Information

We share your personal information with third parties only in the following circumstances:

• Verified broker partners: When your profile is matched, we share your name, contact details, budget, nationality, and conversation summary with the relevant specialist broker so they can follow up with you directly.
• Technology service providers: We use Typebot (chatbot platform), Make.com (automation), and Airtable (lead database) to operate our lead qualification pipeline. These providers process your data on our behalf under their respective privacy policies.
• Legal requirements: We may disclose information where required by law or to protect our legal rights.

We do not sell your personal information to any third party.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations — typically up to 3 years from the date of your last interaction. Lead records shared with broker partners are subject to the broker's own retention policies.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request that we limit how we use your data
• Objection: Object to processing of your data for certain purposes
• Portability: Request transfer of your data in a machine-readable format

To exercise any of these rights, email us at connect@orynestate.com. We will respond within 30 days.

7. International Data Transfers

Our services are global in nature and your data may be processed in countries outside your own, including where our technology partners operate. We take steps to ensure appropriate safeguards are in place for any such transfers.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Cookies

We use cookies and similar tracking technologies. See our Cookie Policy for full details.

10. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with a revised “last updated” date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Oryn
Email: connect@orynestate.com